PortEconomics members Mary Brooks and Thanos Pallis discuss the need for “Considering port users perspectives” in a viewpoint article publised in Port Technolgy International [issue 60].
The quest for performance measurement has always been a key issue for ports. Port managers, whether port authorities or terminal operators, need to organise complex processes in an efficient and effective way in order to find the best ways to capture value for their customers and address the concerns of stakeholders.
In their contribution Mary and Thanos discusse the importance of measuring port users perspectives, the experience of such measurement in North America and the next step that is taking place in Europe as part of a major pan-European project under the title PORTOPIA.
You can freely download and read the article @PortEconomics.