PortEconomics associate member Prof. Mary Brooks together with Prof. Tony Schellinck (Dalhousie University) published a port study entitled ‘Improving port effectiveness through determinance/performance gap analysis’ in the scientific journal Maritime Policy and Management, Volume 41, Issue 4.
Port managers, governments, and stakeholders bring different perspectives to the challenges of port management. One of the greatest of these challenges is identifying and prioritizing investments to take advantage of the opportunities for future growth and to meet the needs of customers and users seeking value in the supply chains served by the port. Importance–performance gap analysis, based on discrepancies between performance effectiveness and user expectations, has been illustrated to be one means of guiding these decisions while determinance scores offer another. However, user perceptions of satisfaction and effectiveness often lead to conflicting signals between these two methods when port managers seek to allocate resources for performance improvements. Mary and Tony develop a mapping process based on determinant/performance gap analysis to address conflicting signals between the methodologies for evaluating performance effectiveness and thereby assist port managers in making appropriate performance investment decisions that will address users’ requirements.
You may download the study @Maritime Policy and Management webpage