The quality in ports was in the centre of discussions during the two-days workshop organised by the Arab Academy for Science, Technology and Maritime Transport, on 21-22 February in Jeddah, Saudi Arabia.
PortEconomics member George Vaggelas in his presentation discussed the quality attributes and the relations of quality of several operational aspects of a port. George analysed the reasons behind the importance of quality in ports and presented some well established quality processes and standards in the port industry and existing bottlenecks in applying quality management in ports. He concluded with a correlation of port performance as an atttribute of quality in ports and analysed the importance of port performance through port user perception on port performance as a critical element in ports’ total quality management.
Download George’s presentation @PortEconomics.
Find more on the workshop @ its webpage.