PortEconomics member George Vaggelas presented the platform for measuring the port users’ perception on port performance, one of the new topics on port performance measurement that has been tackled in the PORTOPIA framework.
Following a brief description of the electronic platform developed for the exploitation of port users’ perceptions, George presented the results of the pilot phase, conducted by a team also including PortEconomics member Thanos Pallis, which aimed at assessing the functionality of the electronic platform and its ability to provide reliable data. In total, eight European ports from five countries agreed to participate in the pilot phase. The presentation concluded with the outcomes of the pilot phase and more specifically the measurement of the port users’ satisfaction on elements of port performance and the rating of the importance of each element for the users, allowing the application of a GAP Analysis. Incorporating port users’ perception is important for the development of a holistic approach for port performance measurement.
The presentation was delivered during the final event of the PORTOPIA project, that was held in Brussels on 9th of November, and is available to be freely downloaded (following registration) via PortEconomics.